We supply candles and décor for weddings and events, so we know timing and condition are everything. Here is exactly how we handle it.
Damaged or defective items — our top priority
If anything arrives broken, melted, or defective, email us at shiftsneverends@gmail.com within 48 hours of delivery with photos of the item and packaging. We will replace it free or refund it — your choice, and in most cases no return is required. If your event date is close, tell us the date in your email and we will prioritize the replacement.
Standard returns
- Returns are accepted within 30 days of delivery.
- Candles must be unused and unlit, in their original packaging.
- Lighting and décor must be unused, with all parts, remotes, and batteries included.
- Email us first to start any return — we will confirm the correct return address. Some items ship from partner warehouses, and returns sent to the wrong address cannot be processed.
- Return shipping is the buyer's responsibility unless the item arrived damaged or we made an error.
What we cannot take back
- Burned, lit, or used candles.
- Clearance items marked final sale.
- Items returned without prior contact, or more than 30 days after delivery.
Refund timing
Once your return arrives and is inspected, refunds go back to your original payment method within 5–10 business days. We will email you when it is processed.
Ordered too much? Ordered too little?
Bulk event orders are hard to size. If you over-ordered, unopened full packs qualify for standard return — and for orders of 100+ pieces, contact us first and we will work out the smoothest option together. If you are short before an event, email us with your event date and we will do everything we can to get more to you in time.